Shipping

We shop to anywhere within the United States

We try to be lightning fast on getting your order in your hands. We typically ship within 1-2 days from our warehouse, and the rest is up to USPS

Returns

We guarantee the quality and individuality of all of our fair trade products. As a result of the handcrafted nature of our products, many items will vary in color and/or size. We want you to LOVE your product, so if you're not happy with your purchase please email us at hello@ooakgoods.com

If your order arrives damaged, please let us know within 5 days of receipt of your delivery so we can get your exchange of damage free goods.

With all one-of-a-kind items, all sales are final. Be sure to read the product description carefully before placing your order. Due to the amount of care and time put into each individual order, we cannot accept returns of one-of-a-kind items at this time.

Product Questions & Care

Metals react with the pH of everyone's skin differently, so (unfortunately) care looks different for each person.

If you've noticed that your brass jewelry changes color quickly for you, the best thing you can do is not wear it in extreme heat or get it in contact with water. This is not the kind of jewelry to wear in the shower or in the pool.

*Lemon juice is a great way to clean pure brass or pure copper jewelry. Just put a little on a cloth and rub away!

Some of our favorite jewelry in the marketplace is the Artillery Collection made from recycled bullet casings by talented artisans in Ethiopia. (They are all Lead-Free, we promise!!)

Care: The gold-colored recycled bullet casings are pure brass; the copper-colored recycled bullet casing beads are pure copper. Clean as you would these metals specifically, *lemon juice works great, or even a little soap and warm water. The silver beads, however, are plated so some tarnishing is possible. A little lemon juice on a cloth rubbed on your jewelry works best.

Every camera is different which is why we include connection rings with every strap purchase to make attaching our straps to your camera more convenient.

While some cameras work with our heavy duty clips, most DSLs do not, and those rings will solve your issue.

HOWEVER, if you want more solutions we want to share some products we know to work great!

Please check out the following links for more options if the rings included don't fit your needs.

O ring with Leather Protector

Triangle Ring with Plastic Cap

Triangle Ring

Bottom Mount for Quick Release

C Loop for Bottom Mount

OOAK Camera Straps are handmade and are designed to be fashion accessories. The makers of our straps do not specialize in professional camera gear. OOAK is not a camera company and is not responsible for any faulty pieces.

Our Camera Straps are all one-of-a-kind, meaning no two straps are the same! Every strap is 100% handmade in Guatemala making these products uniquely charming and distinct from factory-made, mass produced accessories.

We restock our inventory as often as possible, so if you missed one that you like keep an eye out for the next restocking to see if something new catches your eye and your heart!

All the wood products in our marketplace are not suitable for dishwashers or microwaves. Hand-wash in warm water and dry promptly; occasionally use food grade oil to ensure years of usage.

YES!! You can find our products at a couple of beautiful stores in the midwest area! Brave Hazel & the House of Olde is a heavenly boutique on the historic downtown square in Carlinville IL. It is a destination shopping experience you don't want to miss! If you see items on our site with a label that says "Available In Store", Brave Hazel is the location you can find them.
A limited variety of products are available at The Garden Center by Zanescapes in Branson MO. This gorgeous shop offers locally sourced goods for your home and garden as well as landscaping and garden supplies. They've added a bistro as well, and it's a fabulous destination to enjoy their gardens and a delicious lunch.
We also offer all the products in our marketplace, as well as some other hand made items such as handbags, baskets, and more through our Mobile Global Shop!

You can follow our beautiful vintage Shasta Camper on Instagram and check out our online calendar to seewhere we'll be next!

NONPROFIT

OOAK is a social enterprise.

Via Wikipedia: a social enterprise is an organization that applies commercial strategies to maximize improvements in human and environmental well-being, rather than maximizing profits for external shareholders.

To put in easy-to-understand terms, we're a do-good business.

We carry a curated collection of products following fair trade principles - ensuring that every co-op, and artisan partner profit from the sales of their handmade goods.

The individuals who hand make the goods sold in our marketplace benefit from the proceeds of every product. We price every product as fairly as possible to make the ability for consumers to make an impact as accessible as possible.

With every product we add to the marketplace, we create sustainable jobs and preserve cultural traditions.

Our sister company - Big Picture Project - is an official 501c3 organization who uses visual storytelling to create global awareness for organizations and individuals working to make a positive impact on the world. By helping other organizations with costly aspects of running a business such as photos, video, web development, and marketing, we can eliminate a financial burden to ensure that as much money as possible can be reinvested in their mission.